Refund policy

At NessMess, we want you to love what you receive. If something isn’t quite right, we’re here to help with a simple and fair return process.

1. Return Eligibility

To be eligible for a return:

At NESSMESS, we currently do not accept returns. However, if your order arrives damaged, defective, or incorrect, we’re here to help!

In such cases, you can choose between an exchange for the affected product or store credit for the amount paid for that product.

We reserve the right to reject returns that do not meet the above conditions.

2. Return Timeframe

You must initiate a request within 7 days of receiving your order
Once approved, the product must be shipped back within the timeline shared by our team

To request a return, please contact us at nessmessindia@gmail with your order details.

3. When am I eligible for an exchange or store credit?

We can help if:

Your item was damaged during shipping.
Your product is defective.
You received an incorrect product.

4. Refund Processing Time (Store Credit Issuance)

Returns are inspected within 14 days after being received
Store credit will be issued once the return is approved
You will be notified via email once your credit is processed

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

Please contact us within 7 days of delivery
Share clear images/videos of the issue for verification

Once verified:

We will offer a replacement at no additional cost, or
Issue store credit if replacement is not available

6. Non-Returnable Items

The following items are not eligible for return:

Used or damaged products (not due to our error)
Products without original packaging or tags
Items marked as non-returnable or on sale (if applicable)

7. Return Shipping Costs

As we do not accept returns for change of mind, return shipping is generally not applicable. For eligible cases, a fee of ₹100 will apply for store credit, while exchanges will incur a fee of ₹200 to cover additional shipping costs. These charges will be adjusted against your store credit or collected separately, as applicable. However, if you receive a damaged, defective, or incorrect product, no additional shipping or handling fees will be charged. For any assistance, feel free to reach out to us via email or WhatsApp.