Shipping policy

At NessMess, we aim to deliver your order as quickly and smoothly as possible. Below are the details of how we handle shipping and delivery.

1. Shipping Methods

We offer reliable shipping across India through trusted courier partners.

Standard Shipping
Express Shipping (if available at checkout)

Shipping options may vary based on your location and serviceability.

2. Order Processing Time

All orders are processed within 5 days .

Orders are processed on business days only (excluding weekends and public holidays).
Once your order is processed, it will be shipped and you will receive a confirmation.

3. Shipping Costs

Shipping charges are calculated at checkout based on your location and order value.
Standard shipping cost: Rs.99
Free shipping may be available on eligible orders (if applicable).

5. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email or SMS.

You can use this link to:

Track your shipment in real-time
Check delivery updates
Monitor estimated delivery date

If you do not receive tracking details, contact us nessmessindia@gmail.com

6. Delivery Issues & Delays

While we work with reliable courier partners, delays may occur due to:

High order volumes
Weather conditions
Public holidays
Remote or non-serviceable locations

If your order is delayed or marked as delivered but not received, please contact us at nessmessindia@gmail.com, and we’ll assist you.

7. Incorrect Address or Failed Delivery

Please ensure all shipping details are correct at checkout.
We are not responsible for delays or losses due to incorrect or incomplete addresses.
If a delivery attempt fails, the courier may reattempt delivery or return the order to us.

Additional shipping charges may apply for re-dispatch.

8. RTO (Return to Origin) Policy

If an order is not accepted, unavailable for delivery, or repeatedly fails delivery attempts, it may be marked as RTO (Return to Origin) and sent back to us.

If you wish to have an RTO order re-shipped, additional shipping charges must be paid in advance.
We reserve the right to cancel future orders from customers with a high number of failed deliveries.

We strongly encourage customers to accept their orders to avoid inconvenience.